Shipping policy
1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped.
2. Shipping Time
Estimated delivery times:
- Local (South Africa): 2–7 business days
- International: 7–21 business days
Delivery times may vary depending on your location and courier delays.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
4. Tracking
Once your order has been shipped, you will receive a tracking number via email.
5. Delays
We are not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping details provided by the customer
6. Incorrect Address
If you provide an incorrect shipping address, we are not responsible for lost packages. Additional fees may apply to resend the order.
7. Damaged or Lost Packages
If your package arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will assess and assist accordingly.